APPOINTMENT CANCELLATION & LATE ARRIVAL POLICIES

To ensure we provide the best service to all our customers and keep our workshop running efficiently, we operate under the following terms and conditions. By confirming your booking and paying a deposit, you agree to these terms.

1. Deposits & Booking Confirmation

  • Deposit Requirement: A deposit of 10% is required to secure your appointment. This allows us to order your parts in advance and reserve a technician for your vehicle. Where special orders are required for the job, the deposit amount also reflects this price and will be required to be paid prior to the appointment, since these are not refundable.

  • Confirmation: Your appointment is only confirmed once the deposit has been received.

2. Cancellation & Rescheduling

We understand that plans change. If you need to cancel or reschedule, we require a minimum of 48 hours' notice.

  • More than 48 hours' notice: Your deposit can be fully refunded or transferred to a new booking date.

  • Less than 48 hours' notice: The deposit is non-refundable. This covers the cost of pre-ordered parts and the lost labor time that we cannot reallocate at short notice.

3. Late Arrivals

Our schedule is tightly managed to ensure every car gets the attention it deserves.

  • The 15-Minute Rule: If you are more than 15 minutes late for your drop-off time, we reserve the right to cancel your appointment.

  • Consequence: Late cancellations due to arrival time will result in a forfeited deposit. If we can still fit you in, a Late Fee of £20 may be added to your final invoice to cover the disruption to the workshop schedule.

4. No-Shows

  • Failure to show up for your appointment without any prior notice will result in the immediate forfeiture of your deposit.

  • To book a future appointment, full payment for labor may be required upfront.

5. Vehicle Collection

  • Once work is completed, you will be notified via Call or Text.

  • Vehicles must be collected by the end of the business day unless prior arrangements have been made. Storage fees may apply for vehicles left overnight without notice.