APPOINTMENT CANCELLATION & LATE ARRIVAL POLICIES
To ensure we provide the best service to all our customers and keep our workshop running efficiently, we operate under the following terms and conditions. By confirming your booking and paying a deposit, you agree to these terms.
1. Deposits & Booking Confirmation
Deposit Requirement: A deposit of 10% is required to secure your appointment. This allows us to order your parts in advance and reserve a technician for your vehicle. Where special orders are required for the job, the deposit amount also reflects this price and will be required to be paid prior to the appointment, since these are not refundable.
Confirmation: Your appointment is only confirmed once the deposit has been received.
2. Cancellation & Rescheduling
We understand that plans change. If you need to cancel or reschedule, we require a minimum of 48 hours' notice.
More than 48 hours' notice: Your deposit can be fully refunded or transferred to a new booking date.
Less than 48 hours' notice: The deposit is non-refundable. This covers the cost of pre-ordered parts and the lost labour time that we cannot reallocate at short notice.
3. Late Arrivals
Our schedule is tightly managed to ensure every car gets the attention it deserves.
The 15-Minute Rule: If you are more than 15 minutes late for your drop-off time, we reserve the right to cancel your appointment.
Consequence: Late cancellations due to arrival time will result in a forfeited deposit. If we can still fit you in, a Late Fee of £20 may be added to your final invoice to cover the disruption to the workshop schedule.
4. No-Shows
Failure to show up for your appointment without any prior notice will result in the immediate forfeiture of your deposit.
To book a future appointment, full payment for labour may be required upfront.
5. Vehicle Collection
Once work is completed, you will be notified via Call or Text.
Vehicles must be collected by the end of the business day unless prior arrangements have been made. Storage fees may apply for vehicles left overnight without notice.
CUSTOMER SUPPLIED PARTS & WORKMANSHIP WARRANTY
At Alpha Autos, we are committed to providing high-quality automotive repairs and ensuring your safety on the road. While we prefer to source parts through our trusted network of suppliers to ensure quality and fitment, we understand that some customers may wish to provide their own components.
To maintain our service standards, the following terms and conditions apply to all Customer-Supplied Parts (CSP).
1. Total Warranty Forfeiture
When we source a part, we stand behind it. When you provide the part, you assume all risk.
No Parts Warranty: We cannot guarantee the quality, longevity, or authenticity of parts we did not purchase. Any issues regarding the part must be handled by the customer directly with their original point of purchase.
No Labour Warranty: If a customer-supplied part fails—even if it is immediately after installation— all labour warranties are void. Any subsequent labour required to remove, replace, or repair a failed customer-supplied part will be billed at our standard hourly rate.
2. Fitment and Compatibility
The customer is responsible for ensuring the part is an exact match for their vehicle.
Incompatibility Fees: If your vehicle is on our lift and the provided part is found to be incorrect, damaged, or incomplete, a "Bay Occupancy Fee" may apply if the vehicle cannot be moved while waiting for the correct part.
Additional Components: Many jobs require "one-time use" hardware (stretch bolts, gaskets, clips). If these are not provided with your part, we will supply them at the customer's expense.
3. Safety & Professional Standards
Your safety is our priority. We reserve the right to refuse the installation of:
Used or salvaged safety components (e.g., brake pads, steering linkage).
Parts that appear damaged or of poor quality.
Any component that our technicians believe will compromise the integrity of the repair.
4. Why We Recommend Shop-Sourced Parts
When Alpha Autos provides the parts, you get a "turn-key" experience. If a part we supplied fails during the warranty period, we handle the claim, the shipping, and the labour to fix it at no cost to you. By bringing your own parts, you are opting out of this protection.
WARRANTY & SERVICE POLICY
This policy outlines the warranty terms for services provided by Alpha Autos Vehicle Maintenance Ltd. These terms are designed to comply with the Consumer Rights Act 2015 while clearly defining the boundaries of our liability regarding parts sourcing.
1. Standard Warranty (Parts Sourced by Us)
For all repairs where Alpha Autos supplies the parts, we provide a comprehensive workmanship and parts warranty for a period of 6 Months.
Parts: We will handle all manufacturer warranty claims on your behalf.
Labour: If a part we supplied fails within the warranty period, we will replace it at no additional labour cost to the customer.
Exclusions: This warranty does not cover "wear and tear" items (e.g., tyres, bulbs, wiper blades) or damage caused by misuse, neglect, or external factors (e.g., road debris).
2. Customer-Supplied Parts (CSP) Policy
In accordance with the Consumer Rights Act 2015, our "Duty of Care" applies only to the physical installation (the workmanship) and not the goods themselves.
Workmanship Only: Our warranty is limited strictly to the "Reasonable Care and Skill" of the installation. If a customer-supplied part fails due to a manufacturing defect or internal fault, Alpha Autos is not liable.
No "Free" Re-entry: If a customer-supplied part fails, any subsequent labour to remove or replace that part is a new, chargeable event.
Fitment Responsibility: The customer assumes full responsibility for the compatibility of the part. If the part is incorrect and causes a delay, a storage or "bay occupancy" fee may be applied.
Verification: We do not provide a diagnostic guarantee for repairs performed with customer-supplied parts. If the part does not fix the original issue, the customer remains liable for all labour charges.
3. Statutory Rights & Limitations
The Right to Repair/Replace: In the event of a suspected workmanship error, Alpha Autos must be given the first opportunity to inspect and rectify the issue.
Third-Party Repairs: We will not reimburse any third-party repair costs unless previously agreed upon in writing.
Consequential Loss: To the extent permitted by UK law, we are not liable for any indirect or consequential loss (such as loss of earnings, car hire costs, or recovery fees) arising from the failure of a customer-supplied part.